Description

• The “SAP Certified Application Associate – SAP Hybris Sales Cloud” certification exam verifies that the candidate possesses fundamental knowledge in SAP Hybris Cloud for Customer administration and proven skills in SAP Hybris Sales Cloud. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

Notes

• To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training.
• You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Integration 8% – 12%

Describe the SAP prepackaged integration scenarios and optimal project management practices related to system integration.

• C4C10 (CLOUD FOR CUSTOMER )
• C4C12 (CLOUD FOR CUSTOMER )

User Management 8% – 12%

Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

• C4C10 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C10E (CLOUD FOR CUSTOMER )

Lead and Opportunity Management 8% – 12%

Set up lead distribution and aging notifications; also set up opportunity functions, such as opportunity creation, buying center and revenue scheduling.

• C4C12 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C12E (CLOUD FOR CUSTOMER )

Quotation and Sales Order Management 8% – 12%

Set up quotation functions, such as, quotation creation, product recommendations, availability to promise, pricing request and follow-up transactions; set up sales order functions, such as order creation, product recommendations, order status updates and follow-up transactions.

• C4C12 (CLOUD FOR CUSTOMER )

Product and Pricing 8% – 12%

Define and configure pricing components for internal and external pricing determination, and trigger pricing in sales documents.

• C4C10 (CLOUD FOR CUSTOMER )
• C4C12 (CLOUD FOR CUSTOMER )

Fine Tuning < 8%

Identify fine-tuning timeline and dependencies in the context of the overall implementation and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. 

• C4C10 (CLOUD FOR CUSTOMER )
• C4C12 (CLOUD FOR CUSTOMER )

Implementation Basics < 8%

Identify tasks to configure and administer SAP Hybris Sales Cloud.

• C4C10 (CLOUD FOR CUSTOMER )

Reporting < 8%

Leverage MS Excel with SAP Hybris Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.

• C4C10 (CLOUD FOR CUSTOMER )

Personalization and Extensibility < 8%

Identify how to use personalization and extensibility, including mashups and custom business objects. 

• C4C10 (CLOUD FOR CUSTOMER )

Sales Planning and Forecasting < 8%

Set up sales target plans using various dimensions and create, update and submit forecasts.

• C4C12 (CLOUD FOR CUSTOMER )

Visit Planning and Execution < 8%

Set up activity planning and visit execution with surveys and tasks.

• C4C12 (CLOUD FOR CUSTOMER )

Territory Management < 8%

Set up territory hierarchy and configure rules for territory determination.

• C4C10 (CLOUD FOR CUSTOMER )

Account and Contact Management < 8%

Define different account groups and contact relationships.

• C4C10 (CLOUD FOR CUSTOMER )

Notification Process < 8%

Set up notification process and configure conditions and actions for workflows.

• C4C10 (CLOUD FOR CUSTOMER )

Data Migration < 8%

Use data migration templates, data workbench, troubleshoot data migration issues and understand mass data maintenance.

• C4C10 (CLOUD FOR CUSTOMER )