Description

• The “SAP Certified Application Associate – SAP Hybris Cloud for Service certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Hybris Cloud for Service project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Integration 8% – 12%

Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. 

• C4C10
• C4C14

User Management 8% – 12%

Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

• C4C10

SAP JAM as a Knowledge Base < 8%

Knowledge Base in Cloud for Service

• C4C14

Registered Products < 8%

Explain Registered Products & their usage in Service Tickets

• C4C14

Installed Base < 8%

Explain Installed Base & its usage in Service Tickets

• C4C14

Notification Process < 8%

Set up notification process and configure conditions and actions for workflows.

• C4C10

Warranty Management < 8%

Explain Warranty Management & its usage in Service Tickets

• C4C14

Maintenance Plan < 8%

Explain Maintenance Plan & its usage in Service Tickets

• C4C14

Resource Scheduler < 8%

Explain Resource Scheduler and Time Recording in Service Tickets

• C4C14

Service Levels, Service Categories & Work Distribution < 8%

Setup Service Levels, Categories and define Work Distribution rules for Service Process.

• C4C14

Email Channels < 8%

Communication channels for Service Tickets

• C4C14

Service Business Processes < 8%

Identify the different Service Processes and their capabilities

• C4C14

Reporting < 8%

Leverage MS Excel with SAP Hybris Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.

• C4C10

Personalization and Extensibility < 8%

Identify how to use personalization and extensibility, including mashups and custom business objects. 

• C4C10

Data Migration < 8%

Use data migration templates, troubleshoot data migration issues and understand mass data maintenance.

• C4C10

Fine Tuning < 8%

Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

• C4C10
• C4C14

Implementation Basics < 8%

Identify standard implementation methodologies used by SAP for SAP Hybris Cloud for Customer implementations.

• C4C10

Contracts & Case Management < 8%

Explain Contracts & Case Management in Service Tickets

• C4C14