Description

• The “SAP Certified Application Associate – SAP Hybris Service Cloud ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Hybris Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

Notes

• To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training.
• You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

User Management 8% – 12%

Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

• C4C10 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C10E (CLOUD FOR CUSTOMER )

Integration 8% – 12%

Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. 

• C4C10 (CLOUD FOR CUSTOMER )
• C4C14 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C10E (CLOUD FOR CUSTOMER )
• C4C14E (CLOUD FOR CUSTOMER )

Implementation Basics < 8%

Identify standard implmentation methodologies used by SAP for SAP Cloud for Customer implementations.   

• C4C10 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C10E (CLOUD FOR CUSTOMER )

Registered Products < 8%

Explain Registered Products & their usage in Service Tickets

• C4C14 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C14E (CLOUD FOR CUSTOMER )

Installed Base < 8%

Explain Installed Base & its usage in Service Tickets

• C4C14 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C14E (CLOUD FOR CUSTOMER )

Warranty Management < 8%

Explain Warranty Management & its usage in Service Tickets

• C4C14 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C14E (CLOUD FOR CUSTOMER )

Maintenance Plan < 8%

Explain Maintenance Plan & its usage in Service Tickets

• C4C14 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C14E (CLOUD FOR CUSTOMER )

Resource Scheduler < 8%

Explain Resource Scheduler and Time Recording in Service Tickets

• C4C14 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C14E (CLOUD FOR CUSTOMER )

Contracts & Case Management < 8%

Explain Contracts & Case Management in Service Tickets

• C4C14 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C14E (CLOUD FOR CUSTOMER )

SAP JAM as a Knowledge Base < 8%

Knowledge Base in SAP Hybris Service Cloud.

• C4C14 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C14E (CLOUD FOR CUSTOMER )

Service Levels, Service Categories & Work Distribution < 8%

Setup Service Levels, Categories and define Work Distribution rules for Service Process.

• C4C14 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C14E (CLOUD FOR CUSTOMER )

Email Channels < 8%

Communication channels for Service Tickets

• C4C14 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C14E (CLOUD FOR CUSTOMER )

Service Business Processes < 8%

Identify the different Service Processes and their capabilities

• C4C14 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C14E (CLOUD FOR CUSTOMER )

Reporting < 8%

Leverage MS Excel with SAP Hybris Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.

• C4C10 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C10E (CLOUD FOR CUSTOMER )

Personalization and Extensibility < 8%

Identify how to use personalization and extensibility, including mashups and custom business objects. 

• C4C10 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C10E (CLOUD FOR CUSTOMER )

Fine Tuning < 8%

Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

• C4C10 (CLOUD FOR CUSTOMER )
• C4C14 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C10E (CLOUD FOR CUSTOMER )
• C4C14E (CLOUD FOR CUSTOMER )

Notification Process < 8%

Set up notification process and configure conditions and actions for workflows.

• C4C10 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C10E (CLOUD FOR CUSTOMER )

Data Migration < 8%

Use data migration templates, data workbench, troubleshoot data migration issues and understand mass data maintenance.

• C4C10 (CLOUD FOR CUSTOMER )

—– OR —–

• C4C10E (CLOUD FOR CUSTOMER )