C_C4H520_02 SAP Field Service Management 2005 Certification

Exam Details:

• Level: Associate
• Exam: 80 questions
• Delivery Methods:SAP Certification for Exam Preparation (PDF Format)

Description

C_C4H520_02 SAP Field Service Management 2005 Certification validates that the candidate possesses the fundamental and core knowledge required of the SAP Cloud Platform Integration profile. This certification proves that the candidate has an overall understanding and in‐depth technical skills to participate as a member of a project team in a mentored role. This certificate builds on the basic knowledge gained through a related SAP Cloud Platform Integration training.

Topic Areas included in C_C4H520_02 SAP Field Service Management 2005 Certification
Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Smartforms > 12%

Explain the features of Smartforms module and locate /create templates.

• C4H520 (SAP FSM )

—– OR —–

• Knowledge management

Mobile SAP Field Service Management application > 12%

Explain the features of mobile Fiend Service Management application and know how to accept, execute and close a service call.

• C4H520 (SAP FSM )

—– OR —–

• Prerequisite video
• Service call
• Settings

C_C4H520_02 Workforce management > 12%

Outline the features of Workforce Managment and know how to create and assign a service call.

• C4H520 (SAP FSM )
• Workforce management

—– OR —–

• Prerequisite video
• Workforce management
• Settings

Analytics and Reports 8% – 12%

Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes.

• C4H520 (SAP FSM )
• Admin Query API

—– OR —–

• Analytics Reporting

Master Data Management 8% – 12%

Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management.

• C4H520 (SAP FSM )

—– OR —–

• Master Data management

C_C4H520_02 Administration: Permissions and Configurations 8% – 12%

Know the basic features of administartion modules and where to access company settings, business rules and permission settings.

• C4H520 (SAP FSM )

—– OR —–

• Video tutorials

Crowd Workforce < 8%

Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management.

• C4H520 (SAP FSM )

—– OR —–

• Crowd

C_C4H520_02 Integrations < 8%

Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow

• C4H520 (SAP FSM )

—– OR —–

• C4C integration

C_C4H520_02 SAP Field Services Management and SAP Service Cloud < 8%

Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management.

• C4H520 (SAP FSM )

—– OR —–

• Prerequisite video

C_C4H520_02 Customer Self Services via Core Now < 8%

Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it.

• C4H520 (SAP FSM )

—– OR —–

• Self-service

Business Rules < 8%

Know the advantages of using business rules and how to use them along with some use cases.

• C4H520 (SAP FSM )
• Business rules notifications

—– OR —–

• Business rules notifications

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