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C_C4H56_2411 – Implementation Consultant – SAP Service Cloud Version 2 Certification


  • Level:Associate
  • Exam: 80 questions
  • Delivery Methods:SAP Certification for Exam Preparation (PDF Format)

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C_C4H56_2411 – Implementation Consultant – SAP Service Cloud Version 2 Certification

Exam Details:

  • Level:Associate
  • Exam: 80 questions
  • Delivery Methods:SAP Certification for Exam Preparation (PDF Format)

Description

C_C4H56_2411 – Implementation Consultant – SAP Service Cloud Version 2 Certification verifies that you possess the SAP Service Cloud the cores and core skills required for the consultant profile and proves that you have an overall understanding and in?depth skills to participate as a member of project team with a focus on setting up, implementing and using SAP Service Cloud Version 2 in a mentored role.2.

Topic Areas included in C_C4H56_2411 – Implementation Consultant – SAP Service Cloud Version 2 Certification
Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Basic Setup
Exam percentage: <=10
Related course code: Basic setup of system including first time system configuration steps.

 


Master Data
Exam percentage: <=10
Related course code: Set up master data regarding Account, Contact, Product, Organization and employees.


User Management
Exam percentage: <=10
Related course code: Manage the creation of User and business roles including authorizations.


Service Objects
Exam percentage: <=10
Related course code: Set up the service objects Registered Products, Installed Base and Warranty.

 


Service Elements
Exam percentage: 11-20%
Related course code: Configuration SLA, Categories and Case Routing.

 


Cases
Exam percentage: 11-20%
Related course code: Configuration Document Types, Party Role, Status Schema and Business Flows.

 


Communication Channels
Exam percentage: <=10
Related course code: Configuring the Agent Desktop for CTI and Interaction Center Processes. Configuration of the communication channel E-Mail to manage E-Mail Inbound scenarios including configuration Response Templates for Outbound scenarios.

 


Personalization and Extensibility
Exam percentage: 11-20%
Related course code: Manage the Personalization, Extension fields, Validations and Determinations.

 


Integration
Exam percentage: <=10
Related course code: Integration scenarios supported by SAP Service Cloud Version 2

 


Scenario Based Questions
Exam percentage: 11-20%
Related course code: Questions based on fictional scenario to examine SAP Service Cloud Version 2 Knowledge

 


Managing Clean Core
Exam percentage: <=10
Related course code: Evaluate and apply clean core principles to CX so that they can maximize business process agility, reduce adaptation efforts, and accelerate innovation.



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advantage of passing C_C4H56_2411 – Implementation Consultant – SAP Service Cloud Version 2 Certification

This practice tests that simulate the actual C_C4H56_2411 exams. with potential benefits of preparing from this pdf you demonstrate your competence by enhancing your professional credibility and marketability and passing the exam

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C_C4H56_2411 - Implementation Consultant - SAP Service Cloud Version 2 Certification

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