Description

• The “SAP Certified Application Associate SAP Field Service Management 19/Q1” certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Workforce Management> 12%

Outline the features of Workforce Managment and know how to create and assign a service call.

• C4H520 (SEE COURSE DETAIL)

—– OR —–

• Video

Mobile FSM Application> 12%

Explain the features of mobile FSM application and know how to accept, execute and close a service call.

• C4H520 (SEE COURSE DETAIL)

—– OR —–

• Video

Knowledge Management> 12%

Explain the features of Knowledge Management module and locate checklist templates.

• C4H520 (SEE COURSE DETAIL)

Administration: Permissions and Configurations8% – 12%

Know the basic features of administartion modules and where to access company settings, business rules and permission settings.

• C4H520 (SEE COURSE DETAIL)

SAP FSM and SAP Service Cloud< 8%

Describe how SAP FSM fits into SAP Service Cloud and basic functionalities of SAP FSM 

• C4H520 (SEE COURSE DETAIL)

—– OR —–

• Video

Crowd Service< 8%

Explain the basic concept of Crowd service and the benefits it brings into SAP FSM.

• C4H520 (SEE COURSE DETAIL)

Master Data Management< 8%

Explain all the components of Master Data Managment and know how the data model is used within SAP FSM.

• C4H520 (SEE COURSE DETAIL)

Analytics and Reports< 8%

Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes.

• C4H520 (SEE COURSE DETAIL)
• Help – Analytics & Reporting

Security Aspects of SAP FSM< 8%

Describe the security aspects of SAP FSM covering cloud connection, secure mobile client and data centers.

• C4H520 (SEE COURSE DETAIL)

Customer Self Services via Core Now< 8%

Explain the entire end to end execution steps starting from consumer self service to generate a service call and executing on it.

• C4H520 (SEE COURSE DETAIL)